FAQ

Can't find your answer here? Contact us for more help.

Payments

What payment methods are supported?
We accept all major credit cards and Paypal.

I want to order frames regularly, can you invoice me?
Yes, please contact us for trade/bulk partnerships.

Shipping

How long will it take for my frame to arrive?
From when we receive your artwork our production takes up to 8 working days to build your frame from scratch. Taking into account the delivery back to you, we suggest allowing 2 weeks to receive your order.

Where can you pick up from?
All of New Zealand except for rural/non-urban addresses. If you live in a rural area you can still use Framefox, you just need to get your artwork to us without our help.

Can I send a frame as a gift?
You can use anyone’s delivery address and send the frames anywhere you like, however we don't offer a gift message service yet but watch this space.

How does my artwork get picked up?
After you place an order we'll email you a pre-paid courier ticket. You simply print this and apply it to you package and when you're ready to send it you book the collection online. The courier will take 24-48 hours to do the collection so you can leave instructions to help with co-ordinating the pickup. We recommend you use a work address if you have one as it's likely the courier will come during regular office hours.

What should I send my artwork in?
We recommend sending artwork in a poster tube, please get in touch if you'd like to send another format so we can send you the correct prepaid courier ticket.

Does the pick up service cost?
No – it is a completely free service.

How much does shipping cost?
Shipping is free for all non-rural addresses. For rural addresses we charge an extra $5 to cover the extra cost charged by rural delivery networks.

Designing a frame

What's the largest size artwork you can frame?
Our maximum artwork size is 92cm (36") wide or high. This restriction is in place to avoid the risk of damage when delivering your frame to you. Please get in touch if you need artwork larger than this framed.

How much will my artwork be overlapped by the frame or mat?
The edge of the frame (or mat) will overlap your artwork by 3-4mm.

Do you have any other frame styles/colours?
Currently only what you can see on the frames page but we'd love to hear your thoughts on other styles you like so please contact us for requests.

I don't know how to hang a frame, can you help me?
We don't offer a frame hanging service but we give you all the bits and peices to do it yourself along with some helpful instructions.

Uploading & Printing

What kind of image can I upload for printing?
You can upload almost any image format including JPG, PNG, TIF. We recommend the largest file size possible for the best quality print.

What's the minimum file size required to print?
We can only print image files greater than 640px wide. Your printing options will be limited to the file you upload, so the larger the image the more printing options you'll have.

Why is the paper size I want not available?
To maintain a high quality print we have to restrict what you can do with low resolution files.

What type of paper/printer do you print with?
We use the latest Canon imagePROGRAF printers with Canon Pro Luster paper. If you have a special request for paper let us know.