Custom Frames, Measuring & Sizes

14 articles

Can I choose a coloured mat border?

We offer white or black mats, both with a clean white core. To change from white (our default) to black, click on the 'white' text as circled in the image below. This will give you the option to sw...

Can I order a frame for a puzzle?

Yes — we can absolutely build a frame for a completed puzzle. See our guide for this here. To get the best result you’ll need to first glue your puzzle together so it stays intact, then measure the...

Can I provide you with an original artwork to frame for me?

We don’t accept physical artwork to be sent to us for framing, and this includes stretching canvases that haven’t been printed by us. We only stretch canvas as part of our own print and frame servi...

Do you frame medals, jerseys, or other memorabilia?

No — we specialise in printing and framing and producing custom (empty) frames for prints and photos. For 3D items or special keepsakes like jerseys and medals, we recommend visiting your local wal...

Do you offer custom sized mat borders?

No. We don’t offer custom-sized mat borders. Our mat borders are available in three standard sizes only: Standard (50mm), Oversized (80mm), and X-Large (120mm). These options apply to both Print an...

How do I measure an artwork with a signature?

We have created a video showing our recommendation on how to measure artworks with a signature. You can watch that here.

How do I measure my artwork for framing?

Our Custom Frame builder will step you through exactly what you need to measure to get the perfect frame for your artwork. As a general guide, if you’re ordering a frame only with no mat border, me...

How long will it take to make my frame?

Production times vary depending on what you’ve ordered. Custom Frames (empty) are typically made and shipped in 5 working days. Print and Frame orders are usually made and shipped in 7 working days...

I measured my artwork incorrectly. Can I change the size after ordering a custom frame?

If you notice a mistake, get in touch with us as soon as possible. There’s a short window after placing your order where we can usually make adjustments before production begins. Once your frame ha...

Is there a frame rebate?

All frames also include a 5mm rebate, which is the standard inner lip of a picture frame that holds the artwork, mat, and glass in place. This means a small portion of the artwork edges will sit be...

What if my artwork isn’t a standard size?

Every frame we make is custom made to order, so your artwork doesn’t need to fit a standard size. There are, however, a few size limits to be aware of. At the smaller end, frames must be at least 1...

What’s the biggest frame you can do?

The maximum size we can produce depends on the type of frame you’re ordering. For Custom Frames, no single side can exceed 1189mm, and the combined width and height can’t exceed 2030mm (so the bigg...

What's the smallest frame you can do?

Our frames can be made as small as 100mm × 100mm.

Will the frame or mat border overlap my artwork?

Yes. Mat borders are designed with a 3mm overlap on each edge to hold your artwork securely in place. This overlap is intentional and helps ensure your artwork is mounted cleanly and safely. If you...