19 articles
If you need to swap your image, contact us as soon as possible. There’s a short window after ordering where we can usually update your file before production begins. Once your order has moved into ...
We offer white or black mats, both with a clean white core. To change from white (our default) to black, click on the 'white' text as circled in the image below. This will give you the option to sw...
No. We don’t offer print-only/unframed orders. The exception to this is for our Framefox Pro customers (artists and photographers) — if you're a creative looking for this service please get in touc...
For Print and Frame orders, swapping the photo isn’t straightforward. As part of our standard framing process, prints are adhesive-mounted to backing board and the back of the frame is sealed to pr...
Yes. You can upload and frame multiple different images within the same order. Simply upload an image, customise your frame, add it to your cart, then repeat the process with a new image. If you’d ...
Yes — modern smartphone photos usually print beautifully. Always upload the original file (rather than a screenshot or image saved from social media) and for anyone sending you an image, ask for fu...
No, we don’t print directly onto mat borders. If you’re looking for a similar effect, our Caption Frames are a great alternative. These are templated designs that allow text to sit neatly beneath t...
Yes — we print on Fine Art 420 gsm polycotton canvas, producing rich, detailed colour and a soft matte texture. Each piece is expertly stretched and framed in a premium float frame, arriving ready ...
No. We don’t offer custom-sized mat borders. Our mat borders are available in three standard sizes only: Standard (50mm), Oversized (80mm), and X-Large (120mm). These options apply to both Print an...
Smart Enhance automatically adjusts brightness and colour, restores sharpness, removes noise and corrects for overexposure or underexposure. You can preview the result and choose to turn it on or off.
Production times vary depending on what you’ve ordered. Custom Frames (empty) are typically made and shipped in 5 working days. Print and Frame orders are usually made and shipped in 7 working days...
Yes — we can review your image for quality before printing. If you’re worried it might look pixelated or low-resolution, get in touch before placing your order and we’ll check the DPI and overall s...
All frames also include a 5mm rebate, which is the standard inner lip of a picture frame that holds the artwork, mat, and glass in place. This means a small portion of the artwork edges will sit be...
We accept JPG, PNG, or TIFF files up to 100 MB in size, with a maximum resolution of 200 megapixels. These formats give the best results for colour accuracy and sharpness in print.
We offer three professional-grade papers: Enhanced Matte — a luxurious flat matte surface with sharp detail and rich colour. Lustre Pro — slightly glossy with a subtle pearl-like texture, a great a...
The maximum size we can produce depends on the type of frame you’re ordering. For Custom Frames, no single side can exceed 1189mm, and the combined width and height can’t exceed 2030mm (so the bigg...
Our frames can be made as small as 100mm × 100mm.
There are a couple of common factors that can affect how your photo prints compared to how it looks on screen, mainly brightness and resolution. Screens display colour using light (RGB), which make...
Yes. Mat borders are designed with a 3mm overlap on each edge to hold your artwork securely in place. This overlap is intentional and helps ensure your artwork is mounted cleanly and safely. If you...