Production & Delivery

Can I combine the shipping with another order?

If your original order hasn’t yet been packed or dispatched, we may be able to look at options to combine shipping. Because our shipping costs are based on size and volume, adding another frame wil...

Do you ship internationally?

No — we ship within New Zealand only. However, if you’re in Australia, visit our Australian website where we have a local workshop and ship NZ-wide from there.

How long does shipping take?

We ship using couriers such as NZ Post, New Zealand Couriers, and Post Haste. Delivery times can vary depending on your location, but general guidelines are as follows: Auckland and North Island ad...

If I send a frame as a gift, will the recipient see what I paid?

No — we don’t include receipts, invoices or pricing in the box.

Will my frame be sent with tracked shipping?

Yes — every Framefox order is sent with tracked courier delivery.