Ordering & Checkout

15 articles

Can I add a gift note?

Yes — you can include a gift note on the shopping cart page (one per order). We’ll print it on a sticker and attach it to the protective packing inside the box. If you would like to add a message t...

Can I duplicate items in my cart?

Yes. If you’d like multiple copies of the same framed image, you can duplicate the item directly in your cart using the duplicate icon between the edit (pencil) and remove (bin) icons. !Duplicate b...

Can I see my order status?

Once your order is placed, you’ll receive a confirmation email with an estimated dispatch date. This estimate is also shown during the ordering process, so you can see it before you place your orde...

Can I upload multiple images in one order?

Yes. You can upload and frame multiple different images within the same order. Simply upload an image, customise your frame, add it to your cart, then repeat the process with a new image. If you’d ...

Can you print onto the mat border?

No, we don’t print directly onto mat borders. If you’re looking for a similar effect, our Caption Frames are a great alternative. These are templated designs that allow text to sit neatly beneath t...

Do you frame medals, jerseys, or other memorabilia?

No — we specialise in printing and framing and producing custom (empty) frames for prints and photos. For 3D items or special keepsakes like jerseys and medals, we recommend visiting your local wal...

Do you have a physical store I can visit?

As we're an online framing store we don't have a traditional shop front. Our workshops are very much workshops and not set up for customers to pop in for a consultation or to collect orders. All or...

Do you offer gift cards?

Yes — our digital gift cards are available in a range of values. These are delivered by email, either immediately or on a chosen date and you have the option of adding a personal message as well. O...

How does the Smart Enhance feature work?

Smart Enhance automatically adjusts brightness and colour, restores sharpness, removes noise and corrects for overexposure or underexposure. You can preview the result and choose to turn it on or off.

How long are your gift cards valid for?

Our digital gift cards cards are valid for two years from the date of purchase, giving plenty of time to use them. These are delivered by email, either immediately or on a chosen date. You can also...

How long will it take to make my frame?

Production times vary depending on what you’ve ordered. Custom Frames (empty) are typically made and shipped in 5 working days. Print and Frame orders are usually made and shipped in 7 working days...

If I send a frame as a gift, will the recipient see what I paid?

No — we don’t include receipts, invoices or pricing in the box.

What payment methods do you accept?

We accept Visa, Mastercard, American Express and Afterpay. All transactions are secure and encrypted at checkout.

Will my photo look like it does on screen?

There are a couple of common factors that can affect how your photo prints compared to how it looks on screen, mainly brightness and resolution. Screens display colour using light (RGB), which make...

Will the frame or mat border overlap my artwork?

Yes. Mat borders are designed with a 3mm overlap on each edge to hold your artwork securely in place. This overlap is intentional and helps ensure your artwork is mounted cleanly and safely. If you...