11 articles
If you need to swap your image, contact us as soon as possible. There’s a short window after ordering where we can usually update your file before production begins. Once your order has moved into ...
Because every Framefox piece is custom made to order, we’re unable to accept returns or exchanges for change of mind. If there’s an issue with your order, such as damage, a fault, or something not ...
Once your order is placed, you’ll receive a confirmation email with an estimated dispatch date. This estimate is also shown during the ordering process, so you can see it before you place your orde...
For Print and Frame orders, swapping the photo isn’t straightforward. As part of our standard framing process, prints are adhesive-mounted to backing board and the back of the frame is sealed to pr...
We don’t have a phone line. The best way to reach us is via our contact page or by replying to any email from us.
No — but we store them securely for a short time in case we need to reprint something for you. Your images are stored on our secure server for 90 days, then permanently deleted.
Yes — we can review your image for quality before printing. If you’re worried it might look pixelated or low-resolution, get in touch before placing your order and we’ll check the DPI and overall s...
If you notice a mistake, get in touch with us as soon as possible. There’s a short window after placing your order where we can usually make adjustments before production begins. Once your frame ha...
We pack every frame carefully using custom protective packaging, so damage in transit is rare. If your order does arrive damaged, don’t worry — everything we ship is covered by insurance. Take some...
Because everything is custom‑made, we can’t offer returns — but if there’s a measurement error, let us know and we’ll work with you to get it fixed.
We accept JPG, PNG, or TIFF files up to 100 MB in size, with a maximum resolution of 200 megapixels. These formats give the best results for colour accuracy and sharpness in print.